Privacy Policy

We collect only the information needed to respond to your enquiry and carry out locksmith work. Through the enquiry form on this website that is typically your name, phone number, email address, suburb, the type of assistance you need and any message you choose to include.

When you telephone us, we may note the same kinds of details, along with the address at which work is to be carried out.

This website does not require you to create an account, and we do not ask for financial details, identity document numbers or other sensitive information through the website.

The enquiry form on this website composes an email in your own email application, addressed to us, with your answers filled in. The information is only transmitted when you choose to send that email. The form does not store your details in a database on this website.

Your information is used to reply to your enquiry, discuss the locksmith services you have asked about, arrange and carry out agreed work, and keep ordinary business records of that work.

We do not sell your personal information. We do not use your details to send marketing material unless you have specifically asked us to.

For lockout, rekeying and vehicle work, we may need to confirm that you own the property or vehicle, or are otherwise entitled to access it. Any identification shown to us is used solely for that purpose at the time of the job.

We may disclose your information where it is necessary to complete the work you have asked for, where you have consented, or where we are required or authorised by law to do so. For work on tenanted or managed properties, we may need to confirm authorisation with the owner or managing agent.

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access or disclosure. Information that is no longer needed for the purpose it was collected for, and which we are not required to keep, is destroyed or de-identified.

This website does not set advertising or tracking cookies of its own. If you choose to load the embedded Google Map on this site, that content is served by Google and is subject to Google’s own privacy practices. The map does not load until you select it.

You may ask us what personal information we hold about you and request that inaccurate information be corrected. Contact us using the details on this page and we will respond within a reasonable period.

We aim to handle personal information consistently with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you believe your privacy has not been respected, please contact us first so we have an opportunity to resolve the matter.

This policy may be updated from time to time. The version published on this page is the one that currently applies.